Shipping & Online Returns Policy:
We respond to all inquiries via email@example.com Monday-Friday 9AM-5PM.
We ship within 1-2 Business Days if an item is in stock. Please allow time for delivery to our locations for special orders. In some cases we will wait to ship bulk or multiple orders to consolidate shipping charges.
Once shipped please allow 5-7 days for delivery of First Class/Media Mail and 2-4 days for Priority Mail.
We accept returns for most items within 30 days of your receipt for defective, damaged, or wrong items shipped.
We will send you a replacement if one is available. Otherwise we will issue a full refund.
Please hold on to your original packaging and contact us for a free return shipping label. The shipping label will need to be printed within 24 hours. Simply affix this to the original packaging and drop it off at your local post office or with your postal carrier.
You are also welcome to return or exchange your item in-store!
Refunds will be processed upon our receiving the returned item(s), and we will credit your original payment method within 48-72 hours.
If you have any special extenuating circumstances regarding your order please contact us at firstname.lastname@example.org
We are happy to help!
Web Order Disclaimer:
We all love Vinyl, CDs, and Film, and so much comes out in limited editions and quantities. For your pre-orders we will attempt to source as much inventory as possible to fulfill as many orders for as many customers as possible. In some cases pre-orders will be allocated to one per customer to ensure we are helping as many customers as we can. Other instances we will have our distributors cut the inventory we do order, or they will have sold out completely.
Please be aware we reserve the right to cancel orders under ANY circumstances. Thank you!
CAUTION ABOUT ORDERING IN BULK!!! Bulk orders are multiples of one item. We are not a wholesaler. Due to our fluctuating pricing and inventory controls, we reserve the right to cancel or decline orders if listed prices do not match our cost.
CAUTION ABOUT BUDGET PRICES AND SPECIAL ORDERS: As it applies to bulk orders, we fluctuate our pricing depending on our inventory or condition of items. Items that are marked down will be cancelled if cost exceeds the listed price.
Due to the limited nature of some releases here’s another quick disclaimer:
We do not charge your payment method until we are able to secure the appropriate inventory to fulfill your order. We only charge your payment method as we are processing your order for shipment. Please make sure your payment method is valid at the release date, when we are due to receive your special order or at the time of your order if we have the item in-stock.
Thank you for shopping with The Sound Garden!